I have had the pleasure of working with Heidi through some difficult situations. I am always impressed by her ability to listen and give thoughtful caring input.
Heidi does not coddle you, but at the same time makes you feel validated in your feelings. Heidi gives insightful suggestions as to how you may seek to overcome whatever it is that you are struggling with. Heidi knows when to listen and when to challenge. It is her ability to know when to use these skills that make her a highly effective mentor/coach.